Explore our help and contact resources to find the support you need quickly and easily.
Find answers to your most pressing questions right here in our FAQ section.
If you experience any issues, you can use our online assistant.
If your issue can still not be resolved please contact our support team at [email protected] and we’ll assist you as soon as possible.
If you’re having trouble accessing your account, try the following steps:
If none of these steps resolve the issue, please contact our support team at [email protected] , and we’ll assist you as soon as possible.
Absolutely! We welcome feedback from our professionals to improve Kingsley Tails.
Feel free to email us with your suggestions at [email protected]
We prioritize quality over quantity.
Unlike other directories that accept anyone, Kingsley Tails maintains strict vetting standards.
Every professional listed on our platform has been carefully selected based on their experience, qualifications, and reliability.
This means as a professional will be featured among our exclusive dog care collective.
To be eligible, the professional services you offer must be listed as ones we promote.
As we grow our service list will expand.
You must meet our strict criteria, including insurance, qualifications, any required licenses for your services (such as a boarding license if you offer home boarding) Be first-aid trained and experience in the industry.
You can simply apply by filling out our application form linked on our website. We will review your submission and be in touch with the next steps.
We carefully review each application, so the process can take anywhere from 10-14 business days or up to 1 month in our busy seasons.
If your application is unsuccessful, we will contact to inform you. We welcome and encourage you to reapply in the future when you improve your qualifications or meet the missing requirements.
Kingsley Tails operates on a monthly subscription model. Please refer to our pricing page for the most up-to-date membership fees.
As a listed professional, you receive:
Many more can be found on our pricing page.
Yes, you can cancel your subscription at any time. Your profile will remain active until the end of your current billing cycle.
You can update your profile by logging into your account and heading to your profile page to edit any areas needed.
Yes! Subject to your chosen pricing plan. Please refer to our pricing page to see the break down.
Dog owners can reach out to you directly through the messaging service on your profile. You’ll receive inquiries via email and can communicate with potential clients from there.
We have a strict application process that professionals must go through before being featured on Kingsley Tails. They must provide proof of:
We personally review every application to ensure only the best and most trustworthy professionals are listed.
You can update your profile by logging into your account and heading to your profile page to edit any areas needed.
Yes! To do so, simply click the ‘Add Dog‘ link, which can be found in the header of the website.
Simply browse our directory to find professionals offering the service you need.
You can view their profiles, read about their experience, and contact them directly through our platform.
No, Kingsley Tails is not a booking platform. We are a concierge service that connects you with vetted professionals.
Once you find a professional you’re interested in, you can contact them directly to discuss availability, pricing, and bookings.
Each professional has a detailed profile outlining their experience, services, and qualifications. We encourage you to ask questions, arrange a meet-and-greet, and discuss your dog’s specific needs before booking their services.
You can also see our ‘Here to help’ page to get guidance on all the questions you should be asking to help you make an informed decision.
Yes! Every professional listed on Kingsley Tails must have insurance to cover the services they provide.
Yes! All professionals featured on Kingsley Tails must hold a DBS certificate.
We take the quality of our professionals very seriously.
If you have any concerns, please contact us at [email protected] and we will investigate the issue.
If a professional fails to meet our high standards, they risk being suspended or removed from our platform.
We feature a range of trusted dog care services, including:
Dog walking – Regular or one-off walks tailored to your dog’s needs.
Dog sitting – Care in your home while you’re away.
Home boarding – Your dog stays in the professional’s home.
Dog grooming – Professional grooming services to keep your dog looking and feeling great.
You can filter professionals based on your specific needs.
Dog and house sitting is where the professional will come and stay in your home with your dog while you are away. With this service your dog can stay in the comfort of their home, have all of their belongs with them and have your house occupied while you are out of town.
Dog boarding is where your dog will go to stay in the home of the professional. In this instance the professional must have a dog boarding licence. With this service you can take your dog and their belongs for their own little holiday with a new environment.
This method is ideal for dogs with sensitivities, senior dogs, or those who get anxious during grooming.
Holistic dog grooming is an approach that considers the dogs overall well-being, physically, emotionally, and mentally. Rather than mainly focusing on the aesthetics. It involves using natural, non-toxic products, gentle handling techniques, and stress-free grooming environments tailored to each dogs needs.
Availability varies by professional. Some offer last-minute bookings or emergency care, while others require advance notice. We recommend reaching out as soon as possible to secure the care you need.
Prices vary depending on the professional’s experience, location, and the service required. Each professional sets their own rates, which you can find on their profile.
No, Kingsley Tails does not handle payments. You will arrange payment directly with the professional.
No! Kingsley Tails is completely free for dog owners. You can browse professionals and contact them at no cost.
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